Warranty & Returns

Returns Policy

We want you to be happy with your purchase. If shipping damage occurs during transit please notify us within 7 days and we will gladly work with you to have the merchandise returned and refunded or replaced.

If for any reason you are not completely satisfied upon delivery, you may return your goods with receipt or proof of purchase, at our expense, within 30 days of purchase. We are happy to give you a refund for the returned goods.

All returned goods must be in unused and in original packaging if you wish for a refund.
Physical goods must be returned for a refund to be completed.

Returns Procedure

Please follow these procedures to ensure prompt refund or replacement.

To start a return, you can contact us at info@solvejswings.com. Please note that returns will need to be sent to the following address: 

Holmsater LTD
Rural Delivery 1
Matiere 3995
Via Taumarunui
New Zealand

We will notify you as soon as the goods arrive.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@solvejswings.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on certain types of items. These are custom products, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We always do our best to be fair and kind.


Please contact us as soon as possible if you would like to exchange an item. It sometimes happens that well intending grandparents and friends buy you a gift and it is not your preferred colour. To avoid any return cost for you try to contact us before we have shipped - we typically ship within 1-2 days of receiving the order. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@solvejswings.com.

Limited Warranty on Solvej Swings

We, Holmsäter Ltd., guarantee the function of your SOLVEJ swing for 9 years from the date of purchase. We will replace faulty, broken or worn out components. The return of faulty goods is important to us, as this one way of seeing where improvements can be made. The warranty excludes defects or malfunctions that may occur as a result of mishandling and accidents. This warranty does not cover improper maintenance, damage due to accident, misuse, abuse or neglect or cosmetic deterioration. This warranty only applies to goods used in domestic situations. Making any changes to the swing may forfeit your warranty. 

The warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

The warranty is given by:
Holmsäter Ltd.
2164 Ohura Road,
RD 1, Matiere 3995,
New Zealand.

Phone: 0064 7 8937848
Email: swings@holmsater.com

What the purchaser must do to entitle the purchaser to claim warranty:

The purchaser may contact Holmsäter Ltd. by phone but must put the claim in writing.

The purchaser must provide the purchaser’s name, daytime contact phone number, a description of the product, date and place of purchase with receipt for purchase, and describe the fault condition.

What Holmsäter Ltd. must do:

Holmsäter Ltd. will provide the purchaser with return information or a return authorisation so that the purchaser may return the product for warranty inspection.

If after inspection Holmsäter Ltd. finds the product is defective in materials or workmanship, Holmsäter Ltd. will replace or repair the defective product or part at the discretion of Holmsäter Ltd. and ship the product at its expense within a week of receiving the returned goods. If the product is no longer available Holmsäter Ltd. reserves the right to replace with the nearest corresponding product of no lesser quality. Holmsäter Ltd. reserves the right to give a refund, assessed by Holmsäter Ltd., on the value of the product based on it’s used condition.

The purchaser must bear the cost of returning the product, which will be refunded if there is a fault. There is no charge for inspection.

Please note:

Features and specifications of all Holmsäter Ltd. products are subject to change without notification.

In some instances: Components may be replaced by refurbished goods of the same type rather than new parts with different features or specifications.

Please retain the following information with receipt to contribute to proof of purchase. These will help us verify your order.

Date of purchase.
Purchased from.
Purchaser’s name.
Phone no.

Dispute Resolution Policy

Holmsater LTD encourages an open and friendly dialogue between all customers and our staff. In the event of a dispute between Holmsater LTD and a customer the following Dispute Resolution Policy shall be followed.

Step #1: An open dialogue between the customer and Holmsater staff shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.

Step #2: In the event that Step #1 is not successful a meeting/phone conference will be convened between the customer and a Director of Holmsater LTD in hope of finding a mutually acceptable solution to the dispute.( This will take place within 1 week after the unsuccessful attempt outlined in Step#1.)

Step #3: If Step #2 proves unsuccessful the customer shall submit in writing their complaint and the Director of Holmsater LTD shall respond in writing outlining solutions to the dispute. (This letter will be sent within 5 work days of receiving the letter)

Step #4: If the dispute remains unsolved after Step#3 the customer may choose to ask for mediation. The cost will be split between Holmsater LTD and the customer. The mediator must be impartial and mediation shall take place at the earliest possible date once a mediator is agreed upon.

Step#5: If mediation is unsuccessful and the dispute goes to court, this will be carried out in New Zealand under New Zealand law.


Currency Converter

The currency converter we use is adjusted once every 24 hours. This is to give you an approximate conversion rate as currencies are constantly floating. The actual rate used will be as the purchase is made and will be set by your credit card provider at the time when they process the transaction.