A few questions and answers

We ship everywhere! Costs vary though depending on where you are and how many swings you are buying. For standard swings/swing+accessories;


New Zealand: Free
Australia: 20 NZD
USA: 50 NZD
Europe: 80 NZD
Middle East: 95 NZD
Rest of World: 50 NZD

For heavier parcels like multiple swings see shipping at checkout or contact us. 
 

We try to ship same or next day but how long it takes depends on where in the world you are. Within New Zealand and Australia it should be within a week - COVID has made shipping a bit unpredictable so if you are ordering for a birthday plan further ahead than this! For USA and mainland Europe allow for 10 days. All parcels are tracked and we ship from New Zealand or The Netherlands.

There are many choices for hanging your swing either indoors or outdoors. You will need to be sure that the point of hanging is strong enough for the weight to be used in the swing and there is enough space around the swing for it to operate safely. With the appropriate hardware your swing may be hung from timber, concrete or a tree. Popular choices are inside from the ceiling, verandas, pergolas, trees and existing swing frames. Having a swing in your living room is always great for family entertainment.  
 

It is important to make sure that the branch you would like to hang the swing from is strong enough to take the weight of the person and the force of swinging. The branch needs to be horizontal to the ground so the swing will swing straight. Solvej Tree Hangers make it easy to hang your swing and are much better for the tree than wrapping rope around it. Always check the hanging height to ground to make sure the ropes are long enough for the position. Contact us if you require help with this.
Inside you will need to hang it from a strong structural point in the ceiling, a beam, rafter or door frame. The safest way is to use 2 stainless steel screw eyes in and clip the swing to these using the stainless steel carbine clips that come with the swing. For specific installation instructions see your swing instructions.
The Baby-Toddler swing can be hung from as low as 2.2 m/7'3". It can be hung from as high as 2.8m/9'2" when in baby-mode and 2.4m/7'10" when in toddler mode. If you purchase your swing direct from us we can custom-make shorter or longer top ropes to suit your needs. You would need to email us for a custom order. These measurements take into account swing standards that require the bottom of the swing to be be a minimum of 600mm (24 inches) from the ground for children under 3 years old.

 
We really do mean outdoor swing! You can leave your swing outside in all weather, all year round and our guarantee will still stand.  
Wood will naturally grey over time outdoors, if you'd like to keep it coloured oil the bars and beads occasionally. Maintenance & cleaning instructions are on your swing instructions and on your swing tag.  

The seat is 26cm x 26cm/10.5 x10.5 inches and the sides are 26cm/10.5 inches high. Front and back 28cm/11 inches high.
 

 

Our canvas is super easy to clean.

Spot wash by sponging briskly with a solution of natural soap in lukewarm water. Rinse thoroughly with clean water to remove soap and air dry.
For stubborn stains or suntan lotion, use fabric spot remover according to the remover instructions. 

Solution-dyed acrylic does not promote mildew growth. However, mildew may grow on dirt and other foreign substances that are not removed from the fabric. To clean mildew stains, prepare a mild solution of 1 cup bleach and 2 capfuls of natural soap per gallon of water. Spray on entire area and allow the solution to soak in. If necessary, scrub vigorously with a sponge or clean rag. Sponge
thoroughly with clean water and air dry.
For more information and specific stains go to www.sunbrella.com and under outdoor fabric search for cleaning instructions.

Wood 
Timber naturally goes grey if left outdoors. If you'd like to slow down the greying in the weather, oil often with any suitable non toxic oil. If you are not using your swing for long periods of time we recommend taking it inside to
keep it looking great.
 
 
  • Wash: Machine wash on wool /gentle cycle or hand wash in warm water.
  • Use mild liquid detergent only. (No bleach or enzymes).
  • Maximum temperature 40C/104F
  • Spin on a gentle cycle to remove excess water.
  • Dry: Do not tumble dry. Stretch the rug to shape while drying.
  • Dry away from sunlight and direct heat.
  • Do not iron.
  • Care: Regular brushing will help to maintain the soft fluffy appearance of unshorn rugs.
  • Minor soiling can be sponged off with a damp cloth.