Terms & Conditions

Delivery Policy

Holmsater endeavours to dispatch the ordered products the following working day.

Internet orders will be confirmed by email with dispatch date and approximate arrival time.

Standard delivery outside of New Zealand is by airmail or economy courier post. Any additional taxes or duties that are incurred within the recipient’s country are the responsibility of the buyer/recipient.

Returns Policy

We want you to be happy with your purchase, If shipping damage occurs during transit please notify us within 7 days and we will gladly work with you to have the merchandise returned and refunded or replaced.

If for any reason you are not completely satisfied upon receipt, you may return your goods with invoice, at our expense, within 30 days of purchase. We are happy to give you a refund for the returned goods.

All returned goods must be in unused and in original packaging if you wish for a refund.

Returns Procedure

Please follow these procedures to ensure prompt refund or replacement.

Please contact our friendly customer service to advise of the return and for any help required. Physical goods must be returned for a refund to be completed.

Please highlight and print out the Returns Form below. Complete the form and post along with the goods and invoice to:

Holmsater LTD
Rural Delivery 1
Matiere 3995
Via Taumarunui
New Zealand

We will notify you as soon as the goods arrive.

Returns Form

returns form (PDF)

Dispute Resolution Policy

Holmsater LTD encourages an open and friendly dialogue between all customers and our staff. In the event of a dispute between Holmsater LTD and a customer the following Dispute Resolution Policy shall be followed.

Step #1: An open dialogue between the customer and Holmsater staff shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.

Step #2: In the event that Step #1 is not successful a meeting/phone conference will be convened between the customer and a Director of Holmsater LTD in hope of finding a mutually acceptable solution to the dispute.( This will take place within 1 week after the unsuccessful attempt outlined in Step#1.)

Step #3: If Step #2 proves unsuccessful the customer shall submit in writing their complaint and the Director of Holmsater LTD shall respond in writing outlining solutions to the dispute. ( This letter will be sent within 5 work days of receiving the letter)

Step #4: If the dispute remains unsolved after Step#3 the customer may choose to ask for mediation. The cost will be split between Holmsater LTD and the customer. The mediator must be impartial and mediation shall take place at the earliest possible date once a mediator is agreed upon.

Step#5: If mediation is unsuccessful and the dispute goes to court, this will be carried out in New Zealand under New Zealand law.

Currency Converter

The currency converter we use is adjusted once every 24 hours. This is to give you an approximate conversion rate as currencies are constantly floating. The actual rate used will be as the purchase is made and will be set by your credit card provider at the time when they process the transaction.